- No customs fee within Europe Union  (including UK)

- ** Delivery for Free(or can be parcially refund) for customers who choose to collection there order in person** ( see details below )

- The amount of delivery depends on the weight of the package.
- The weight is indicated in the description of each item.
- The package weight is automatically calculated based on the contents of your bag.
- After the receiption of your payment, packages are shipped within 24 / 48H, except holidays and week-ends.

As regards the transmission of packages, they are sent:
- In Metropolitaine France with Lettre Suivi or Colissimo WITH Chasing Code (signiture non required) : 2-3 working days
- For French overseas territories, by Colissimo WITH Chasing Code : 5-10 working days
- For other countries, by "colissimo international" or "lettre suivi international" or "Mondial Relay" WITH Chasing Code : 5-10 working days
- For all orders from outside France must have Chasing Code/ Tracking number for security reasons.
- The status of the order with the tracking number can be always found in on "order history" of the customer's account page.
- Tracking number will be sent to the customer by e-mail after the package being delivered to the transporter.
( ATTENTION: These confirmation e-mails are sent automaticaly from our site, it's possile that they could be sent to your spam/ junk folder or even filtered by a professional e-mail box )

- NOTE : Orders over 500 grams is not possible for countries other than France because of their higher costs, but you can always contact us for a solution.

-La Poste ( Colissimo, Lettre suivi, courrier international ) :

(delay: 2-4 working days in France, 5-10 working days for outside France metropolitaine )

**Collecting orders in person ( Half Refund or Free ) :

For customers resident in Lille.
The possible addresses and time:

( Half Refund ) 
1. At the manga store Manga Dokaze  in Lille (payment by Paypal or in person ):

7 rue de la clef, 59000 Lille, Tuesday-Saturday 10:30 - 19:00,  from the Tuesday of the week after the the order

-1- Pass order on the site as usual.
-2- Contact us by E-mail, Informe us your full name and order number, and confime that you want to go collect your order in the manga store Manga Dokaze in Lille
-3- As we usually pass by Lille once per week,normally saturday afternoon, you can come take your order on Saturday night before 20:00 of the week, or from Tuesday the next week.
(** Please don't forget to bring the ID card with you ! :p ) 
-4- Contact us again to confirm the reception once you've got the products you ordered.
-5- We will then refund half of the shipping fee for you by Paypal.

2. In front of the post office of Marcq en Baroeul (possible for payment in cash) :

60 Rue Raymond Derain, 59700,
Monday to Thursday, 18:45 - 19:00, Friday 17:45 - 18h.

1.Pass the order on our site, then quit paypal page without paying, without cancling ( if you would like to pay in cash);
2.Contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. to confirm your order and notice us the order number, your name, mobile phone number and the time and day you prefer to meet up for collecting your order;
3.We will contact you back and reserve the products within 24 hours;
4.You will fix the RDV with us to collect your order at the adress mentionned before .

Return policy

According to the Article L121-16 of the Consumer Code, if a problem occurs, we accept returns within 7 days. Please contact us by email and notice us the reasons before returning the goods.
Products must be unused and in perfect condition for resale when they return. When using or damage, part of the refund will be charged.

The return fees are your responsibility. However in case of known errors on our part (non-conformity of the product delivered compared with the order), we will cover all return postage.

The refund is made within 3 working days.

To contact us, please send an email through our contact form or to this email address : This email address is being protected from spambots. You need JavaScript enabled to view it.

Delay

In case of delay in delivery of more than 8 days (orders within France) ( 15days for EU countries, 3-4weeks for other countries), we advise you to contact your local post office to make sure your package is not pending, then if appropriate, to informe us this delay by email.

** WARNING: ChezFée.com is not responsible for delays or losses of the Post.**
In case of losse and to be sure to get full refund for an expensive order, please contact us to add an assurance for it.

- If you have encountered a problem concerning the delivery (delay, loss etc.), we advise you to contact the Post Office directly in your neighborhood.

**- If the delivery problem is due to an uncorrect address costumer gave us for the order, or absence for reception / pick-up of the package that the package is returned to us, 
unfortunately we can not return it for free and the customer must pay for the new shipment.